Vibhawa

Hey, I'm Vibhawa

IT Business Analyst | IT Project Manager | Scrum Master | Data Analyst

More about me

About Me

I am an accomplished IT Project Manager, Business Analyst, Scrum Master and Data Analyst with proven track records of delivering innovative solutions across diverse industries. With over 5 years of experience, I have successfully led global and local projects in data governance, analytics, workflow automation, and cloud platforms, driving business objectives and exceeding KPIs.

Throughout my career, I have worked with several organizations, delivering impactful projects that drive measurable results. At AIA Insurance, I led a group-level Data Governance project, achieving 65% data availability and 75% data quality. While at Unilever, I spearheaded the automation of 70% of HR processes, reducing paperwork by 50% and cutting IT infrastructure costs by 29%. Additionally, I successfully managed a core application upgrade at Allianz Insurance, which improved user satisfaction to 95% and reduced user incidents by 76%.

My expertise spans Agile project management, stakeholder management, risk mitigation, and delivering end-to-end solutions. I have hands-on experience conducting Scrum ceremonies, performing data analysis and visualizations, and developing Power Platform applications to streamline processes and improve decision-making. Leveraging tools like MS Power Platform, JIRA, and Confluence, I excel at transforming complex requirements into actionable strategies, ensuring seamless execution and enhanced team productivity.

In addition to my professional experience, I hold a Bachelor of Science in Computer Science and Technology from Uva Wellassa University of Sri Lanka. Currently, I am reading for a Master of Science in Human-Technology Interaction and Computing Sciences Degree at Tampere University, Finland, and I expect to graduate in June 2025.

In addition to my professional experience, I hold a Master of Business Administration in Project Management from Cardiff Metropolitan University, UK, and a Bachelor of Industrial Information Technology from Uva Wellassa University of Sri Lanka.

Driven by a passion for innovation and collaboration, I bring analytical thinking, strong decision-making, and leadership skills to every project. My academic and professional background equips me to bridge technical solutions with strategic business goals, creating meaningful impact for stakeholders and organisations alike.

Let’s develop new solutions that inspire and empower!

Work Experience

Senior Application Analyst AIA Insurance

AIA Insurance, Sri Lanka

May 2022 - April 2024

  • Led the execution of 2 global and 4+ local projects, including Data Governance, Analytics, Power Platform, and Claim Automation while meeting business objectives and delivering innovative solutions.
  • Successfully delivered the 2023 group-level Data Governance project, achieving 65% data availability and 75% data quality, surpassing key performance targets.
  • Collaborated with global stakeholders, vendors, and cross-functional teams to define project scope, prioritize requirements, and ensure timely delivery, while managing budgeting, invoicing, and providing comprehensive reports to C-level executives on project status, financial health, risks, and mitigation strategies.
  • Fostered effective communication and collaboration within the project team, significantly enhancing overall productivity and team performance.
  • Awards: Digital Excellence Awards - Best Use of Data and Analytics by Federation of IT Industry Sri Lanka - 2023

IT Business Analyst

Digiratina Technology Solutions, Sri Lanka

February 2022 - April 2022

  • Led 6 concurrent customer request management workflow projects as Scrum Master and Business Analyst for a leading telecommunications company, improving data accuracy to 99.8% and ensuring 99% application availability.
  • Successfully implemented a workflow system with a 100% changeover success rate, managing project planning, execution, budgeting, and stakeholder communication.
  • Conducted requirement prioritization, architecture reviews, and resource allocation, while delivering innovative solutions and training that achieved 100% user adoption.

IT Business Analyst

DMS Software Technologies, Sri Lanka

April 2021 - February 2022

  • Led the core application upgrade and IAM project with 12 integrated applications and IAM project for Allianz Insurance and reduced user incidents by 76%, while improving user satisfaction by 95%.
  • Collaborated with multinational stakeholders to gather requirements, suggest technical solutions, and drive change management strategies.
  • Implemented risk mitigation actions, participated in process re-engineering, and managed project documentation and contract management.

IT Project Manager and Business Analyst

Unilever, Sri Lanka

August 2019 - April 2021

  • Led 16 concurrent projects using Agile and Scrum.
  • Reduced paperwork by 50% and IT infrastructure cost by 29% through automating 70% of HR processes with the MS Power Platform.
  • Processed 7 years of HR data into PowerApp solutions, achieving a 100% match and supported 100% BAU incidents, trained end users, and business owners.
  • Led vendor negotiations, ensuring a balanced cost-to-value ratio in long-term service agreements, managed project status reviews, budgeting, invoicing, and stakeholder communication while working with global teams to ensure seamless collaboration.
  • Awards: Go Getter Award - Exceptional project delivery by Unilever Sri Lanka - 2020

Projects

DataGovernance

Data Governance

  • Analyzed the data-quality in all the business functions and improving the data quality.
  • Responsibilities: Develop Data-Quality Rules, identify data issues improve data quality, project management, stakeholder collaboration, progress presentation to Group Data Council, leading local data governance council
  • Tools: Data360, Azure Data Lake
  • Technologies: SQL, Python Scripting
ClaimAutomation

Claim Automation

  • Automating end to end claim process and approval for funds with RPA.
  • Responsibilities: Requirement Gathering, Technical Specification, Perform Scrum Ceremonies, User Research, Data Analysis and Modeling, Wireframing,Perform UATs
  • Tools: JIRA, Confluence, MS Project, Figma
CallCenter

Inbound Call-Center Revamp

  • Revamped existing Call-center application with PowerApps.
  • Responsibilities: Project leading, Project status review and remove road-blocks, Requirement gathering, Requirement documentation, manage project budget, vendor management, training non-technical end-users
  • Tools: JIRA, Confluence, Figma, MS Project, PowerPlatform, Ariba
iAgent

iAgent- Agent Data Visualization

  • Power BI based application to view agent sales data and customer data from different supervisor levels.
  • Responsibilities: Develop Power BI Visualizations(used DAX), Project lead, stakeholder management, perfrom scrum ceromonies, UATs and ideation for further developments
  • Tools: Power BI, JIRA, Confluence, Figma, MS Project
  • Technologies: SQL, DAX, Azure Data Lake
Workflow

Workflow Automation - Underwriting, Complaince and Audit

  • Automated workflows of the Underwriting, Complaince and Auditbusiness functions with MS Power Platform.
  • Responsibilities: Develop PowerApps,Project lead, stakeholder management, perfrom scrum ceromonies, UATs and ideation for further developments
  • Tools: PowerApps, Power Automate, Power BI, JIRA, Confluence, Figma, MS Project
ACS

ACS Core Upgrade

  • Upgrade Allianz insurance core application includingthe peripheral applications.
  • Responsibilities: Lead business analyst team, requirement gathering, technical documentation, Data Modeling,Test Case review, Perform Scrum Ceromonies, Perform UATs
  • Tools: Figma, JIRA, Confluence, MS Project, MS Visio
IAM

IAM Implementation

  • This is an IT infra improvement for Allianz Insurance with a new IAM solution centralizing internal applicaiton.
  • Responsibilities: Lead project, Resource management, budget management, Project status review, stakeholder management, report status to C-level.
  • Tools: MS Project, JIRA, Confluence, Ariba
FoF

Firm of the Future

  • Automation of HR workflows with Power Platform.
  • Responsibilities: Develop PowerApps, Requirement gathering and documentation, perform UATs, lead team and stakeholder management.
  • Tools: PowerApps, Power Automate, Power BI, JIRA, Confluence
Cloud

L & H Systemts - Cloud Migration

  • Migrating Legacy and heritage systems into Azure Cloud environment.
  • Responsibilities: Project lead, resource management, requirement gathering, Analysis, Practice Scrum ceromonies, Evaluation.
  • Technologies: JIRA,Confluence, MS Project

Education & Publications

Education

  • Master of Business Administration in Project Management
    Cardiff Metropolitan University, UK (2020 - 2022)
  • Bachelor of Industrial Information Technology
    Uva Wellassa University, Sri Lanka (Completed: 2020)

Research and Publications

  • Study on factors affecting effective virtual project management in IT companies in Badulla district, Sri Lanka
    RISTCON 2023, University of Ruhuna, Sri Lanka
    Conference Proceedings Here (Page: 51)
  • Vehicle recommendation system based on required vehicle features of the buyers in the Sri Lankan context
    IRCUWU 2022, Uva Wellassa University of Sri Lanka
    Conference Proceedings Here (Page: 85)

Certifications


Contact

Email: [email protected]

LinkedIn: linkedin.com/in/vnwijerathna

Phone: (+358) 041-7236931